Custom Orders
PROCESS
Please email info@pigeondynamite.com or contact us thru the website. Consultation on design process is free. Once the design is approved by a customer, 50% non-refundable deposit is required prior to the production. After receiving the payment, the production begins and there will be no change accepted in the design unless the designer decides to do so in order to create a better finished piece with a practical solution during the production. It is customers responsibility to be aware of this condition before proceeding the production. Upon the completion of the piece, the designer will notify the customer and the balance payment is due.
POLICIES
Please note that for a liability reason, we do not craft custom orders using any material customers wish to provide. Pigeon Dynamite will not accept cancellation on custom orders once production begins. It is customers responsibility when proceed the production by making a non refundable deposit as an agreement. No exchange or return is accepted on custom orders.
AFTER CARE
Each piece is made with love and care. After a long time of use though, naturally it will worn the metal. Pigeon Dynamite offers life time polishing, cleaning service to custom orders. Please be kind to send us a note to request the service. We will be happy to assist you.
カスタムオーダーは常時受け付けております。デザインコンサルティングは無料です。マテリアル等によりますが、基本的にはデザイン決定後、製作開始前に50％をデポジットとしてお支払い頂き、製作となります。デポジットをお支払い頂いた時点でデザインの変更、返金、キャンセルは無効となる事を確認した事となります。製作後、最終調整をし商品をお客様と確認した後残りの50％のお支払い、発送となります。
カスタムオーダーは如何なる場合でも補償危惧の理由によりお客様の手持ちの石、またはジュエリーを使ったオーダーは受け付けていません。
商品を永らくご愛用して頂く為に、オーダー品のメンテナンス、ポリッシュのサービスを無料で行います。お気軽にご連絡下さい。